Pediatric Associates of Hampden County

Westfield (413) 562-5256
West Springfield (413) 734-1001
Forms & Policies

Office Policies

Appointments

Well Child Checks

We schedule patients for their well child checks by appointment only. Please call the appointment line for your respective office and you will be given an appointment with your child's primary care provider. A parent or guardian must accompany any child under 18 years of age.

Sick Appointments

Walk-in: At 8:30 am, Monday - Friday, we have walk-in appointments for acute care. This refers to children who have started with a recent illness, such as a sore throat or ear pain. As we try to treat several patients during this time period, chronic or more seriously ill children will need to schedule an appointment for after walk-in by calling the appropriate appointment line. This one hour time is based on a first come, first serve policy. It is suggested to arrive early to ensure an open time slot for your child. When this time period is filled, we will schedule your child into the next available appointment of the day.

Sick/Urgent appointments: For medical advice (triage) and sick/urgent appointments, call the office where your child is normally seen and press option 1. These appointments are scheduled on a next available basis in order to allow for accessibility for all patients who need to be seen that day. We also strive to establish continuity of care when scheduling appointments, so patients and families can feel a personal connection to our providers.

If you need to cancel an appointment, please call the appointment line. We ask that you give at least a 24 hour notice so that another child may use that appointment time.

Phone numbers

Medical Advice:

413-562-5256 (Westfield)

413-734-1001 (West Springfield)

Well (Non-Urgent) Appointments:

413-562-5256 (Westfield)

413-734-1001 (West Springfield)

After Hours & Emergency Care

After hours our physicians and nurse practitioner are available by phone for medical situations that cannot wait until morning. Please dial 413-493-8448 and the answering service will contact the provider on call for urgent matters. If you are experiencing an emergency, dial 911 or head to the nearest emergency room.

Prescription Renewals/Referrals

Prescriptions

Please note that refill requests should be made by calling the appropriate telephone numbers (below) and leaving a message on our voice mail system. Please speak slowly and clearly, spelling your child's name, giving the birth date, telephone number, name of medication, and pharmacy. Please allow up to 48 hours to complete a prescription, though it will usually be ready on the date of request. Please note that prescriptions for certain medications cannot be called in and will need to be picked up at the office; or we may require that your child be seen in our office prior to refilling their mediation.

Referrals

We are providers for many managed care plans. If you are in need of a referral to a specialist, please call the appropriate telephone number and leave a message on voice mail. Please speak slowly and clearly, spelling your child's name, giving the birth date, telephone number, name of specialist, insurance company, date of appointment, and reason for referral.

Please call our office as soon as you schedule your appointment with the specialist to allow us enough time to complete your request.

Phone numbers: Referrals/Prescriptions/Medical Records Requests

413-568-9987 (Westfield)

413-788-8815 (West Springfield)

Financial

All office visits are payable at the time of service. We accept cash, checks, and most major credit cards and debit cards. Please contact our billing office should you have any financial questions or concerns. Please see our Billing and Insurance section for more information regarding our financial policies.

Other Policies

As a courtesy to our practitioners and staff, we ask that you refrain from using your cell phones during the appointment visit.

Following health standards, no food or drink is allowed during office visits.